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Shop Policy

Online Shop Policies

Charity Never Fails Pty Ltd ABN 26 168 857 887 is a for profit merchandise company which runs this websites online store. The profits from the Wow Shop sales go towards the on going costs associated with operating My Wow Factor Charity.

  • The information we collect

Charity Never Fails Pty Ltd will collect general information about you when you are purchasing an item/s from our ‘Online Shop’ such as your name, address and contact details.  This information is only collected for payment clarification and personalized delivery.  If you do not provide us with certain required information we may not be unable to process your order.

Terms and Conditions

  • Returns Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund.  We do not refund for your change of mind. We must be charity minded.

You can return a product for up to 30 days from the date you purchased it.

Charity Never Fails does not not take responsibility for your purchase once it has left our warehouse. Charity Never Fails does not not take responsibility for lost or damaged goods whilst in transit.

Any product you return must be in the same condition you received it and in the original packaging. The returned product must be unworn, unwashed, or otherwise unused with original tags/labels attached.  Please include the receipt and provide your name and address.

Your personal information will be used according to our Privacy Policy www.mywowfactorcharity.org/privacy/ to process your return or refund.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets the above conditions. 

You are responsible for any costs associated with returning the item to us including any chargeback fee from My Wow Factor merchant services and currency conversion costs.

For all replacement t-shirts please re-order through the WOW SHOP, Thank you !

  • Delivery Policy

Delivery is through Australia Post International and will generally be made between  9am and 5pm Monday to Friday (excluding public holidays).

Deliveries will be made within 5 to 10 working days from receipt of your paid order subject to availability.

Delivery will be made to the address of the registered debit/credit card holder used to place the order.

We cannot guarantee delivery dates  as these may be affected by circumstances outside of our control.  We will do our best to contact you if we are forewarned of delays.

Thank you for your order and enjoy your t-shirt!

If you have any questions or inquiries regarding Charity Never Fails Pty Ltd or our Delivery & Returns Policies please visit our ‘Contact’ page.

Together through our projects we can help change lives and communities all over the world.
Privacy Policy | Refund Policy | Delivery Policy

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